FAQs

Customer Account

Do I need to provide an e-mail address?

Yes. An email address may be used for registration, order confirmations, ship confirmations, promotional opportunities, newsletters, product updates, and invoices.

Encrypted connection

Secure protocol (https) is used for login, registration, checkout and payment pages. Your connection to LarkKing.com is encrypted with 256-bit encryption.

How to create a customer account?

To create a customer account, a user needs to complete a simple 'Profile details' form (available by clicking the Register link in the Authentication box) and submit it.

An account assures that you do not have to reenter personal information and billing/shipping addresses every time you wish to order a product: all the necessary information will be stored in your personal profile and can be re-used when necessary.

Some features (like orders history, wish lists /gift registry, special offer, returns) may be available to registered users.

Can passwords contain symbols?

Passwords can contain upper- or lower-case letters, numbers and symbols.

Account details:

Enable you to modify your profile so that your data is always up to date.

Product Descriptions

LarkKing tries to detail the products as accurate as possible. Please be sure to read the products' detailed description carefully and to double check your order for accuracy prior to submission.

If there are any questions, customer can submit ‘Contact us’ forms.

 

Ordering

Order information

Please confirm the order information (such as Shipping Address) is correct to ensure proper delivery and shipment of your order.

Payment

Will my online payment be secure?

LarkKing use Secure Socket Layer (SSL) encryption for every transaction in order to ensure that your order is protected.

Will the payment be processed via Amazon Pay, or PayPal?

Yes. After you submit your order, you will be directed to process payment.

You can pay with your credit card (Visa, MasterCard, American Express, and Discover) or other payment methods.

Tax

Do I have to pay sales tax?

LarkKing do not collect a sales tax.

Online platform may collect tax and remit that to your state.

Additional charges for customs clearance and tax in other country:

Additional charges for customs clearance and tax in other country, if any, must be borne by the recipient.

 

Shipping

Can the order be shipped to multiple destinations?

No. Please place separate orders for delivery to multiple destinations.

Shipping and handling cost:

Please use the drop down menu on the checkout page to select the appropriate shipping method for your order.

 

If free shipping:

If free shipping, the free shipping will only be applied to orders shipped to within the USA. All orders shipped to Puerto Rico, or Guam may incur a shipping charge.

How long will it take to ship my order?

We handle and pack the order in 1-3 business days. If delayed, we will offer certain percent discount.

USPS will take days to ship and deliver the package.

 

No orders will be shipped on weekends or holidays.

We will notify you if there are any delays in your order.

No in-store pickups are available.

 

Shipping Insurance:

We always ship international package with shipping insurance.

 

What if I changed my address since my last order?

Please update your current shipping address.

 

Please let us know immediately if your shipping address has changed since your last order. Failure to inform us of your change of address may delay your order and could possibly incur you additional rerouting shipping fees.

 

Track your package

Track your package with the information on Shipping Notifications.

Track your package at USPS:

https://tools.usps.com/go/TrackConfirmAction_input

Track your package at other international package tracking website:

Canada:

http://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?execution=e1s1

Germany:

https://www.deutschepost.de/sendung/simpleQuery.html?locale=en

Elsewhere:

http://www.osmworldwide.com/track-a-package

http://www.trackitonline.ru

 

Please often track your international package. If there is any shipping delay, please let us know.

It requires completing and submitting a shipping insurance claim form within a time frame of carrier payment to file a claim for a lost/damaged parcel.

 

Return Policy

If any question about your order, please contact me (always) with your order#.

Contact us within: 5 days of delivery

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

Custom or personalized orders

Intimate items (for health/hygiene reasons)

 

Returns and exchange details

If anything unsatisfied, please contact us immediately after you receive the item(s).

No returns are given after 5 days of delivery.

Products must be unused and in their original condition.

 

Note: If any international return, the buyer should be responsible for all return shipping costs and proper packaging.

 

Defective product return:

This requires solid proof to prove that the item is 'natural' defective.

We examine every item before shipping.

Return shipping will be handled by customer.

 

Replacements:

If we send you an incorrect product, we will arrange with you to have it shipped back at no cost to the customer. Once we receive the product back in stock, we will ship the correct product.

 

Return outside of defective product and incorrect product:

Return shipping will be handled by customer. You are responsible for all return shipping costs and proper packaging.

Round trip shipping charges apply to returns made for customer error.

 

Cancelled or Refused Orders:

Orders cancelled after the product is shipped, or orders that are refused at time of delivery because you changed your mind and decided you just didn't want the order are subject to all standard return policies. You must accept delivery, contact with us to obtain a RMA Number, and ship the product back to the correct address. No shipping costs will be credited if order is cancelled or if delivery is refused.

Cancellations:

Request a cancellation within: hours of purchase, or before the items are shipped.

You can cancel your order with Order# via “Contact us” before the item is shipped.

The item is shipped if you got Shipping Notification.

Return:

No RMA#, unable to locate your order, no refund.

No notification to us, no refund.

If to return item(s), you must return item(s) within 3 days after you get RMA#, or no refund or few refund will be processed.

 

The returned item(s) must be well packed with bubble warp or packaging peanuts in a shipping box or tear proof poly mailer, or No refund.

 

If to return and ship the silver item(s) in a thin envelope, no refund will be processed.

 

If the recipient does not pay the Customs Clearance fee in time (and the fee is needed), packages are returned to the seller and no shipping costs will be credited.

If your address is "insufficient address" or "unknown address", or if the package is "unclaimed", or if USPS tracking shows "Item refused by addressee", or if the tracking shows "addressee being notified", or if your local postal office "Attempted Delivery" to you, the package was returned to sender. No shipping costs will be refunded as USPS got the shipping cost. 15-25% restocking fee may be assessed.

 

15-25% restocking fee on buyer remorse returns may be assessed.

 

If in free shipping, and if the item is returned by Postal Service. Regular Shipping Cost will be assessed. In addition, 15-25% restocking fee may be assessed.

If in free shipping, buyer returns the item(s). Regular Shipping Cost and 10% restocking fee may be assessed.

 

Exchanges:

Yes, you can exchange items. USPS did not grant free shipping. You should be responsible for the related shipping cost.

 

 

 

Privacy Policy

We respect your privacy!

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!

Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to.

 

Bulk Pricing Request

Pricing for bulk purchases is determined on a per-case basis. Bulk discounts offer lower prices for customers with larger volumes.

You can always contact us to discuss additional discounting options. Let us know more about your request.

 

Package shipped to Canada:

Please often Track Your Package by the information on Shipping Notifications.

Your package may be returned by your local postal office if you do not pack up the package in a few days.

USPS got the shipping cost for the shipping label on your name/address.

If returned, it is very difficult for USPS to refund the shipping cost to you.

 

USPS Tracking:

https://m.usps.com/m/TrackConfirmAction

Canada Tracking:

https://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?execution=e1s1

International Package Tracking:

https://www.17track.net/en

 

What if the package was returned by the postal office in your country?

Please ask your postal office to find out what is wrong with the package.

 

The USPS got shipping cost for the shipping label on your name/address listed in your profile. Postal service in your country should be responsible for the package delivery.

 

What if the international package was lost?

If the package is lost, we can/will claim insurance in about 40-42 days after shipping. If approved by insurance company, you will get full refund.

 

What if the package was returned to the sender?

If the package is returned/delivered to the sender, we will refund the item cost to you.

USPS get shipping fee. USPS does not grant free shipping. We are unable to refund shipping cost.

 

 

FAQs:

What if the USPS site states the package is ‘undeliverable as addressed’?

Please try to reach your local postal office with tracking number as soon as possible.

 

What if USPS delivered the package as shown on USPS tracking system (Delivered, or Delivered, In/At Mailbox) and you did not receive the package?

You should:

To file a complaint in your postal office.

2, To file a Mail Theft case to the police officer.

Buyer will get report from USPS Postal Inspection Service and “Mail Theft case” report from Police Officer.

We, as the seller, are responsible for the item to be delivered by USPS into buyer's shipping address.

 

How long will it take to deliver international package?

We handle and pack the package 1-3 business days.

USPS may take 3-5 days to transport international package out of the US; then it may take another 1-3 weeks to go through your Customs and local postal service.

The time depends on your Custom and local postal services.

Additional charges for customs clearance and tax in other country:

Additional charges for customs clearance and tax in other country, if any, must be borne by the recipient.